Zhejiang Ink Jiangnan New Material Technology Co., Ltd.

2017 Corporate Quality Integrity Report

March 2018

Table of Contents  

Part 1 Notes on this report - 1 -  

I. Reporting Specifications - 1 -  

II. Leader's speech - 1 -  

III. Company Profile - 2 -  

Part II Report Body - 4 -  

1. Corporate Quality Concept - 4 -  

II. Internal Quality Management - 5 -  

III. Enterprise quality and integrity - 9 -  

Four. Enterprise Quality Foundation - 12 -  

V. Product Quality Responsibility - 13 -  

Part III Conclusion of the report - 16 -      

Part 1 Notes on this report 

I. Reporting Specifications 

1. Statement of objectivity of report content

This report is prepared in an objective and impartial manner. The content of the report is true and effective, and conforms to the actual situation of the company. It includes the concepts, systems and measures of quality organization management system, product quality responsibility, quality integrity management, etc., and is regularly published to accept social supervision and guidance.  

2. Reporting organization scope

Zhejiang Ink Jiangnan New Material Technology Co., Ltd.

3. Reporting time range

January 2017-December 2017.

4. Description of report data  

All figures in this report are derived from company facts or figures.

5. Report title  

For the convenience of expression and reading, "Zhejiang Ink Jiangnan New Material Technology Co., Ltd." also uses "Ink Jiangnan" in this report. ", "we", "company" and other appellation expressions

6. How to get reports

This report is available in paper and electronic versions. The paper version is available from the company's office, and the electronic version is on the company's website. The carrier displays the "Enterprise Quality Credit Report" and is available for download and reading.

II. Leader's speech

Zhejiang Shui Mo Jiangnan New Material Technology Co., Ltd. is a group enterprise specializing in the manufacture and sale of multi-layer solid wood flooring. It is an authorized user of China's green material logo, a technology-based small and medium-sized enterprise in Zhejiang Province, and an annual high-quality supplier member certification unit of Zhejiang Real Estate Recruitment Managers Alliance.

Since its establishment, the company has been committed to the production, sales, installation and service of wooden floors, closely focusing on "art reflects value "The core values of the enterprise, the mission of "committed to a healthy living environment, and jointly create a better life", advocate the concept of social, economic and ecological coexistence, and provide customers and consumers with green and environmentally friendly high-quality home improvement products.

The company has always adhered to the enterprise spirit of "starting a business down-to-earth, pursuing innovation and seeking development with the spirit of craftsmanship", focusing on high-tech At the same time of product development and production, it attaches great importance to the construction of product quality system, and always adheres to strict requirements, high standards and high quality, leading the development direction of the wood flooring industry, creating a healthy and high-quality living environment for each customer, and creating a respected A century-old flooring company.  

 III. Company profile

Zhejiang Ink Jiangnan New Material Technology Co., Ltd. was founded in 2011, is a professional manufacturer and sales of multi-layer solid wood flooring group enterprise. The company is located at the foot of Mogan Mountain in Deqing, Zhejiang, with beautiful scenery, 30 kilometers away from Hangzhou and 180 kilometers away from Shanghai. The company covers an area of more than 100 acres, with a workshop area of 70,000 square meters. Our company has a number of world-leading automatic multi-layer parquet production lines, and has offices in East China, South China, North China, Central China, Northwest China, Northeast China and other regions. After years of hard work and accumulation by professional teams, the company has now formed a A complete set of multi-layer solid wood flooring production, sales, installation, service management system. With an annual output of more than 3 million square meters of multi-layer solid wood composite flooring, it is the most influential multi-layer solid wood composite floor production-oriented enterprise in China. The international brand strategic effect has created the rise of ink painting in Jiangnan.

Ink Jiangnan has more than 200 technical talents and employees, and has a management team and high Skilled, high-quality, strong executive team. At the same time, it has independent raw material procurement, production, sales, installation, and after-sales systems, and has established long-term strategic cooperative relations with many well-known domestic real estate companies and foreign well-known flooring companies. At the same time, the products are exported to the United States, Canada, France, Italy, South Korea, Japan and other international markets, and are highly praised by customers and peers.

Since its establishment, the company has always paid attention to corporate culture and corporate team building, carefully built its core competitiveness, and focused on creating The first-class working environment promotes employees to jointly pursue the core values of "standardization, innovation and harmony". The company's concept of social responsibility is in the same line as the company's corporate culture, advocating respect for people and nature, gratitude to the society, customers and employees, and strive to create value for customers, employees and society. The economic benefits and growth of the company, giving back to customers, giving back to the society, and promoting the harmonious development of the company and the society.

"Start a business with steadfastness, innovation and long-term development, and develop with the spirit of craftsmanship". Practicality is the foundation for the growth and development of any enterprise. Ink Jiangnan has always believed that only by taking a market-oriented exploration and innovation road, focusing on quality and talent cultivation, can we drive the enterprise to develop continuously, and finally realize the improvement of brand value. Under the requirements of ISO9001 quality management system standard, ISO14001 environmental management system standard and ISO18001 occupational health and safety management system standard, the production scale of the enterprise has been continuously expanded and the product quality has been continuously improved.

Ink Jiangnan aims to create a healthy and high-quality living environment for every customer, and builds a respected century-old flooring company .

Ink and wash Jiangnan - a master of mind, spread for a long time!

Second report body 

I. Corporate Quality Concept 

1. Quality Concept  

Quality first, well-made, honest management, customer satisfaction.   The connotation of the quality concept is:   The company adheres to the business philosophy of quality first, adheres to the quality management principle of focusing on customers, relies on technological innovation, scientific management, honest management and the dedicated and honest labor of all employees, carefully Manufacture products, continuously improve product quality and service level, pursue excellent performance, continuously improve ourselves in the pursuit of excellence, achieve good economic and social benefits, enable operators to obtain certain benefits, and at the same time, let users feel at ease and win The customer's trust and satisfaction realize the steady development of the enterprise in the continuous improvement.

2. Quality goals

(1) One-time inspection pass rate ≥99%

(2) Customer satisfaction rate≥98% 

3. Quality culture construction

In ink Jiangnan corporate culture, quality culture occupies the core position, rooted in the company's industry and corporate culture, forming "quality Leading, winning by quality, striving for perfection, and pursuing excellence" as the core quality culture concept.

At the conceptual level, "quality first, customer satisfaction", "doing things right the first time", " The quality consciousness of "zero defect in work, zero defect in process, zero defect in product" and "I am responsible for my position" has formed a consensus; 

At the system level, through the implementation of performance guidance, rules and regulations, and quality responsibility system, to ensure that the quality culture is effectively solidified;   

At the element level, through a series of activities such as company internal publications, excellent teams, quality pacesetters, etc., to ensure the inheritance and development of quality culture. develop.

In performance appraisal, a quality one-vote veto system has been formed, emphasizing leadership, full participation and the use of process methods , guided by "doing things right the first time", comprehensively set up indicators based on the process and results of quality management, and implement monthly, quarterly, and annual comprehensive assessment mechanisms. At the same time, it has played a good guiding role in the rapid integration of new and old employees at all levels into the "quality-centered" quality culture.

 II. Internal Quality Management

In order to further improve the quality management level, the company adheres to the ISO9001 standard quality management system, improves the quality management organization, actively Applying for professional certification has laid a solid foundation for the company's quality management work.

1. Quality management organization

established an organizational structure suitable for the development and growth of the company, divided key personnel and departments, All persons who manage, perform and verify work, specifying their responsibilities, authorities and interrelationships. The company implements the general manager responsibility system. Organizational structure: general manager → manager representative → each department manager → each department. The specific departments are divided into: General Manager Office, Domestic Sales Department, Foreign Trade Department, R&D Department, Quality Control Department, Production Department, Purchasing Department, Office, Finance Department, etc. The establishment of institutions improves the organizational guarantee of quality management, and the effective division of quality management responsibilities enables the company's quality work to be effectively deployed and implemented in various tasks. The company's quality management responsibilities and authorities are mainly divided as follows:

General Manager:

(1) Responsible for planning the quality management system, approving and promulgating the company's quality manual, formulating and releasing quality policies and objectives, and Ensure that personnel at all levels understand, follow through and implement; 

(2) Responsible for determining the organizational structure of the company's quality management system, clarifying its responsibilities, authorities and interrelationships, and appointing management representatives ; 

(3) Focus on customers, take overall responsibility for the company's product quality, and ensure that customers are provided with high-quality products and thoughtful 's services; 

(4) Responsible for presiding over management review to ensure the effective operation and continuous improvement of the quality management system;

(5) Provide adequate resources for the establishment, implementation and continuous improvement of the company's quality management system.

Manager Representative:

(1) Responsible for the establishment, implementation and maintenance of the processes required by the organization's quality management system; 

(2) Responsible for reporting the performance of the quality management system to the general manager and need analysis and measures for improvement;

(3) Continuously improve the quality awareness of all employees and the awareness of meeting customer requirements through meetings, documents, etc.;&nbsp ;

(4) Responsible for external communication and liaison and coordination with certification bodies on matters related to the company's quality management system; 

(5) Implement laws, regulations and related product standards related to certified products; 

(6) Formulate product certification certificates and management measures for the use of certification marks to ensure proper storage and use of certification marks; 

QC:

(1) Standardize and formulate quality management systems and product quality standards, refine quality management and control processes, and eliminate major quality issues Accident occurs, veto power for quality release; 

(2) Implement the company's quality policy, decompose the indicators, implement them, and organize the implementation according to the annual quality goals issued by the company;

(3) Responsible for the quality inspection of raw materials, semi-finished product inspection in the production process, finished product inspection, and factory sampling;

(4) Cooperate with management representatives to conduct internal quality system audit;

(5) Organize a quality analysis meeting, and organize relevant personnel to do a good job in the investigation, analysis and improvement of product quality accidents;  

(6) Responsible for the daily management and training of inspectors; 

(7) Responsible for quality assessment and staff quality awareness training.

Other department managers:

(1) It is the responsibility of the personnel of the department to fully understand the quality policy and the department's quality objectives, and to implement and achieve them;

(2) Specify the responsibilities, authority and corresponding relationship of the affiliated personnel, and accept the supervision and guidance of the superior leaders;

(3) Instructing, coordinating, supervising and checking whether subordinates work in strict accordance with the prescribed responsibilities and procedures; 

(4) Determine whether the work results of subordinates meet relevant quality standards and requirements, and evaluate them;

(5) Ensure that the department's facilities and working environment can meet the needs of work quality and product quality;

(6) Ensure that staff are properly trained; 

(7) Responsible for the management of quality documents and records of this department.

All:

(1) Accurately understand the quality policy and objectives, and consciously implement them. Violations of the quality policy and objectives shall be corrected;

(2) Conscientiously implement quality functions and complete all quality activities undertaken; 

(3) Strictly implement the "Quality Manual", "Program Documents" and various management standards and systems;

(4) Actively carry out quality research and quality improvement activities to prevent the recurrence of non-conformity and defects; 

(5)Responsible for the quality of its work and product; 

(6) The right to stop any behavior that violates the quality policy, objectives and affects product quality or company reputation; 

(7) Combining the quality functions and responsibilities of the department and position, it has the right to make suggestions for quality improvement.

2. Quality management system 

Ink Jiangnan established "complying with laws and regulations, insisting on people-oriented; quality wins credibility, ensuring customer satisfaction; forming continuous improvement, achieving "Innovative Development" quality and safety policy. The company has established the "Administrative Measures for System Audit" and "Administrative Measures for Management Review", and trained several qualified internal auditors according to this. In order to ensure the effectiveness and continuous improvement of the system operation, according to the system audit regulations, the company conducts system sampling inspections on internal units every month, and conducts system internal audits covering the whole company every year. The responsible unit analyzes the reasons, formulates corrective measures and preventive control measures, and the responsible department implements rectification according to the corrective and preventive measures, and evaluates the rectification effect. Finally, an audit report is formed, and suggestions are made for the rectification of the system and the prevention of non-conforming items, and as an important input for the management review, it is reported to the manager.

The company has formulated the "Quality Inspection Management System", "Quality Management Reward and Punishment System", "Product Sampling Inspection Management Measures", Strictly implement the following work system:

"Four prohibitions": unqualified products are not allowed to leave the factory and sell; unqualified raw materials are not allowed to feed and produce ; Products that have no product quality standards and have not been inspected by inspection agencies are not allowed to be produced, sold, and installed;   "Three inspections": self-inspection, mutual inspection, and special inspection. Manufacturers are required to be responsible for the quality of their own products. First, they must inspect themselves, then inspect each other, and finally confirm that they are qualified and then submit them to quality inspectors for inspection.

"Three presses": according to the drawings, according to the process, according to the standard. The inspectors are required to carry out product inspection in strict accordance with the requirements of drawings, processes and standards.

"Three do not let go": refers to the quality problem with unclear reasons, do not let go: do not let go if the solution is not implemented : If the problem is not solved, do not let it go.

"Three Timeliness": Inspectors should find problems in a timely manner, deal with them in a timely manner, and report them in a timely manner.

"Three members": the inspector is not only the inspector of the product, but also the propagandist of quality first, the production technology counselor.

"Three Satisfaction": the work of the inspector should satisfy the workers with the attitude of serving the production, and the inspected products should be satisfied. Satisfy the next process, and the quality of the products that leave the factory satisfies the user.

The company has also established a quality inspection re-inspection confirmation system to ensure the correctness of inspection conclusions and prevent product inspection errors , the occurrence of missed detection and misjudgment.

In summary, the company has established a unique quality management system that emphasizes system optimization, process methods, Routine and routine application of quality tools, fully circulate in each system and process, continuously improve and pursue excellence.

3. Quality Risk Management

(1) Handling of quality complaints

Our company has set up a special after-sales service center, which is composed of experienced after-sales managers and installation and maintenance workers, responsible for communicating with users Carry out technical communication, actively respond and implement maintenance, replacement and other technical services to ensure that the products and services provided by our company meet the requirements of users.

Customer Service: 400-0066-5580572-8085558

(2) Quality risk monitoring

a) Gather risk information

Strengthen ties with customers, quality supervision departments, industry organizations, inspection agencies and other units, in daily supervision, industry management, inspection During the inspection and other work, timely analyze and judge the discovered risk information, and put forward risk monitoring suggestions according to the degree of hidden risks and the scope of influence.

b) Develop a monitoring plan

According to product quality and safety supervision and other work needs and risk monitoring recommendations, combined with product quality and safety status, changes, and funding, inspection Ability, etc., organize the formulation of risk monitoring plans, scientifically and reasonably determine the number of monitoring products and samples, etc.   

c) Implement risk monitoring

According to the risk monitoring plan, regularly organize inspection agencies with relevant conditions to carry out risk monitoring work and form risk monitoring analysis reports. For product quality and safety emergencies or quality issues of high public concern that require immediate risk monitoring, special risk monitoring shall be organized and implemented.

d) organizational analysis and judgment

Summarize and comprehensively analyze risk monitoring data and analysis reports, form a comprehensive risk monitoring analysis report, and organize experts to review the monitoring results Conduct analytical research or technical review.

e) result disposition 

According to the needs of the work, timely report the risk monitoring results to the relevant departments. For product quality and safety problems found in risk monitoring, notify all relevant parties, and promote the organization to carry out industrial product quality and safety rectification.

(3) Emergency Management

In order to establish and improve the remedial system and operation mechanism for sudden product safety accidents or major quality problems, standardize and guide emergency treatment Work, effectively prevent, actively respond to, and timely control product safety or quality accidents, efficiently organize emergency remedial work, minimize the harm of quality problems, protect the rights and interests of consumers, and reduce company losses. The company has formulated the "Product Quality Accident Emergency Response" Plan" to facilitate timely handling of the harm caused by major quality and safety incidents to customers, consumers and society.

Three, corporate quality integrity 

1. Quality Commitment

Our company solemnly promises to the whole society and self-discipline:

(1) Firmly establish the idea of "quality first", continuously enhance the awareness of quality and social responsibility, ensure and improve Product quality, implement the main responsibility of enterprise quality, meet customers' expectations and personalized needs for high-quality products, and enhance customers' purchasing confidence.

(2) People can't stand without trust, and business can't thrive without trust. Our company guarantees civilized business, integrity-based, Pay taxes according to regulations, operate in accordance with the law, strictly fulfill commitments, abide by contracts, keep promises, and establish a brand of integrity.

(3) Strictly abide by the "Product Quality Law", "Standardization Law", "Measurement Law" and other laws and regulations, strictly Implement product standards, meet customer requirements, put an end to false propaganda, resolutely resist untrustworthy and illegal acts such as fake and shoddy customers, and do not infringe on the legitimate rights and interests of other enterprises. Build a market environment of honest operation and fair competition.

(4) Strengthen all-staff, whole-process and all-round quality management, implement advanced quality management methods, and improve quality assurance System, standardization system and measurement guarantee system, strict quality control of raw materials, production process, product delivery, storage, transportation and sales.

(5) Strengthen the construction of quality integrity system, ensure product quality, improve service system, and be ready to provide after-sales service to customers at any time , to provide customers with all convenience.

Our company strictly fulfills the above commitments. If there is any violation, we will accept and include untrustworthy and illegal acts in our bad credit records and make them public: Actively accept the supervision of the government, various industries and all sectors of society.

2. Operation management

(1) In the product design stage, the technical department lists the main raw materials and their design solutions, including product functions, Performance, reliability, maintainability, safety, environmental protection, security, etc., fully consider its impact on product safety, environmental protection and quality, and conduct hazard analysis for the expected use process of the product to find out all potential failure modes , and analyze its possible consequences.

(2) When purchasing raw materials, the sampling plan and inspection shall be carried out according to the technical requirements of raw materials and inspection regulations of various products. Procurement products that have not been inspected or accepted shall not be stored or used.

(3) In the product production stage, strictly implement process inspection, process product inspection, key process control and confirmation process procedure four a process. Process inspection: The production department should strictly implement the process for production in accordance with the requirements of the process documents and operation instructions, and record the process implementation. The production manager should supervise and inspect the process implementation and record. Process product inspection: The production team leader strictly follows the requirements of the process documents and operation instructions, and strictly implements the process for production. The first piece in production must be inspected, and only the first piece can be produced after passing the inspection, and sampling and recording are carried out according to regulations. When unqualified products are found, the process products produced after the last inspection shall be inspected one by one, and the unqualified products shall be picked out. Key process control procedures: The quality management department is responsible for compiling the work instructions for the key processes of the product as the criteria for the review and control process: the operators of each key process need to undergo professional skills training, and only those who pass the practical operation assessment can take up their posts. The operator can only work after confirming the condition of the facility and the control device in good condition before working. Operators should strictly implement the operation instructions and process parameters to ensure that the process results can meet the product compliance. The quality inspector is responsible for supervising and inspecting the process implementation of key processes and the quality of process products. If any violation of production process or unqualified products is found, they have the right to order to stop production for rectification and punish them according to relevant regulations. Confirmation process control: Confirmation process is carried out in accordance with the requirements of the program document in the quality manual. The production process flow chart and key process of various products, confirmation process and inspection point, special inspection station and inspection method of process products are best stipulated in the process document.

(4) Final inspection. The same shift, the same specification, and the same type of products are regarded as a final inspection batch, and the batch range of each product is divided according to the provisions of GB/T2828.1. The items, technical requirements, test methods, use of various products of factory inspection and type test Instruments, inspection cycles, sampling plans, inspection record forms, etc. are strictly implemented in accordance with the enterprise internal control standards for each product and the regulations in related documents. The factory inspection report is used as the basis for warehousing. After the products of the qualified batch are issued by the quality inspector and signed on the product process flow card, the warehouse clerk can handle the warehousing and delivery. After the inspection and judgment In order to implement the relevant provisions of the "Non-qualified Product Control Procedure" for the unqualified batch, if the product is judged as a unqualified batch only because of its external dimensions, it is allowed to be selected and submitted for inspection again.

(5) Quality inspection re-inspection confirmation system. In order to ensure the correctness of the inspection conclusions and prevent false inspections, missed inspections, and misjudgments in product inspection, the product quality inspection results are confirmed, and the raw materials input into the blanking process are confirmed. The production assistant quality inspector is responsible for confirming the raw materials transferred to the blanking process, and confirming whether the batches of raw materials put into blanking are qualified after inspection. If the inspection fails, or the inspection fails, the production should be stopped immediately, appropriate isolation should be carried out, and it should be reported to the supervisor. If the re-inspection results are consistent with the initial inspection results, the re-inspector shall sign the inspection report at the inspector's place. If the re-inspection results are inconsistent with the initial inspection results, report to the supervisor in time for investigation and final confirmation. Those responsible for wrong inspection results shall be dealt with in accordance with the "Quality Management and Assessment Measures".

3. Marketing management

(1) The domestic sales department and the foreign trade department use the establishment of customer files, the registration of customer visits, calls and letters, access to customer records, and online inquiries and other forms, understand the needs, expectations and preferences of customers and markets to ensure that products and services continue to meet needs and develop new products and markets. The domestic sales department and the foreign trade department also subdivide the customer base according to the needs while considering the competitors' customers and other potential customers, and determine the needs and expectations of key customers, and use this information for product and service design, marketing, process improvement and Other business development.

(2) The domestic sales department and the foreign trade department are responsible for establishing and improving customer relationships in order to win and maintain customers and enhance customer loyalty, Attract potential customers, develop new business opportunities, and use applicable methods to investigate and measure customer satisfaction to improve customer satisfaction. The domestic sales department and the foreign trade department should hold customer symposiums at least once a year to solicit customers' needs, opinions and suggestions for the company.

The company has established an after-sales service center, which integrates transportation, installation, after-sales service, and complaint handling, making it more convenient to serve customers. more effective, thereby increasing customer satisfaction.

(3) The domestic sales department adopts various methods (survey, return visit, regular evaluation, etc.) to establish a good relationship with customers: from Meet and exceed customer expectations in terms of product quality, reasonable price, delivery time, and after-sales service, and improve customer satisfaction: clarify customer inquiry information (such as online, telephone, fax inquiry), transactions (signing contracts) and complaints (announcement of complaint telephone numbers) ), and communicate customer requirements to every employee and process in the organization: the company has set up a complaint reporting hotline, and the after-sales service center is responsible for registering it and handling it in a timely manner to ensure that complaints can be resolved in a timely and effective manner.

(4) The domestic sales department, foreign trade department, and after-sales service center are responsible for adopting appropriate methods and measures, and through appropriate channels, Consult and monitor customer satisfaction information, such as sending out "Customer Satisfaction Questionnaire" to customers and issuing product and service quality tracking cards, etc. Other departments can also use customer complaints, daily communication with customers, and information feedback from relevant parties, etc. Channels to obtain information on customer satisfaction levels. The engineering department and the foreign trade department will identify the large amount of information obtained, use the available information for improvement activities, and make the method of measuring customer satisfaction suitable for the company's strategic planning and development direction.

Four. Enterprise Quality Foundation

1. Standard management

The company conscientiously implements national, industrial, and local laws, regulations, and systems related to standardization, and attaches great importance to researching and tracking international standards , All products implement the current effective national and industry standards, and actively adopt international standards and foreign advanced standards.

The main product standards currently implemented by the company's products are as follows:

GB/T 18103-2013 Parquet

GB/T 15036.1-2009 Solid wood floors? Part 1: Technical requirements

GB/T 15036.1-2009 Solid wood floors? Part 2: Inspection methods

GB/T 20238-2006 Specification for installation, acceptance and use of wooden floors

GB/T 35601-2017 Green Product Evaluation? Wood-based Panels and Wood Floors

LY/T 1859-2009 Antique Wood Floors

GB 18580 Interior Decoration Materials - Formaldehyde Emission Limits in Wood-based Panels and Their Products

GB/T 33042-2016 Wood Floor Finishes